Lead the application support team at a global level in a high-impact Support Delivery Manager position. Drive operational excellence, manage major incidents, and improve service efficiencies for enterprise applications.As a seasoned Support Delivery Manager, you will oversee the Application Managed Services delivery, ensuring SLA compliance and customer satisfaction. Your expertise in ITIL-based service operations and automation will facilitate continuous improvements and the management of global support teams.



This role is pivotal for managing critical incidents and delivering on operational excellence in a quick-paced environment.Key Responsibilities:Ensure accountability for end-to-end support service deliveryManage engagements for Application Managed ServicesOversee service performance based on SLAs and KPIsConduct regular service reviews with stakeholdersLead L1, L2/L3 Support Engineers and QA teamsRequirements:15+ years in Application Support or AMSStrong experience in ITIL service managementProven leadership in managing global support teamsExperience with major incident managementKnowledge of automation and continuous improvementElevate your career by driving innovation and operational efficiency in this vital Support Delivery Manager role.#J-18808-Ljbffr

📌 Application Support Delivery Manager Role (Toronto)
🏢 Compunnel
📍 Toronto