Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.Major AccountabilitiesEnsures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the clientManages the hiring, performance and development of the FCMs teamOversees and approves expenses of FCMsEnsures regular coaching of the FCM team through regular field visitsAssist the FCMs in peak or absence periods to ensure a streamlined program from a HCP's perspectiveSets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metricsEnsures team readiness for timely field implementation of current and future projectsForecasts and allocates resources to support geographical needs of the program in keeping with Key Performance IndicatorsCollaborates with the Client's point of contact in activities, issues and insights relating to the FCMs' duties and responsibilitiesProvides continuous feedback to the Senior Program manager, the Client's Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support programMay be required to be on standby/on call as part of this roleResponsible to report all Adverse Events to the assigned units/departmentsResponsibilities - Client InteractionProvide leadership on client accountResponsible for strategic program managementOngoing communication with key client personnel to review FCMs KPI and performance reportsDevelops strategies and action plan in collaboration with Program Management team and Client key stakeholdersTeam ManagementAct as a role model, provide leadership and directionWork with management team to ensure clear understanding of team mission and goalsWork with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talentProactive management and provide direction to the FCM teamAssist in recruiting by interviewing and hiring for vacant positionsConduct Performance Reviews and Professional Development for the FCM teamTraining and MentoringManage, train and motivate FCM teamAssist in training and developing FCM teamSpends a significant proportion of time in the field with the remote teamDevelops succession plans for key team membersRecruits,



trains and develops high achieversProvides leadership to FCM team and participates as facilitator for learning programsProgram ManagementProvide strategic guidance to the FCM team to optimize customer program experienceProactive facilitation and management of activities and milestonesEnsure effective execution of best in class holistic servicesMonitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating proceduresUtilize systems (CRM, Reports) to monitor, train and coach FCM teamWorks closely with management team to promote synergy and identify efficienciesWorks closely with management team, client's Point of Contact and other relevant internal and external stakeholders for strategic alignmentFinancial AccountabilityApprove purchases, contracting, expenses, mileage and other budget related expensesCustomer interactionAct as program champion with influential stakeholdersObtain feedback and input on program enhancementsBe a key strategic partner for the clientSales Team Technical Skills and ExpertiseStay abreast of industry trends and key pending legislation impacting businessIdentify and collaborate with internal and external resources and expertsMS experience preferredExperience and Educational RequirementsGeneral knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an assetNursing background is an asset but not a requirementUniversity science/healthcare degree, or equivalent combination of experience and educationMinimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcareMinimum Skills, Knowledge and Ability RequirementsFluently Bilingual in English and French (written and spoken) an assetBackground in healthcare settings is an assetSolid understanding of the business principles of the pharmaceutical industryAbility to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practiceStrong people management skillsProven track record in leadership and management of a field based teamAble to leverage internal and external relationships and opportunities to help promote team productivityStrong interpersonal skillsAble to communicate effectively with all levels and with internal and external stakeholdersAbility to manage multiple priorities and respond to constantly changing situationsEffective problem solving and analytical skillsMust be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectivesExcellent client management experienceProven track record if organizational abilitiesStrong knowledge of computers and systemsExcellent knowledge of Microsoft OfficeHold and maintain a valid, non-expired, unrestricted driver's licenseWhat Cencora offersmedicaldentalvision carebackup dependent careadoption assistanceinfertility coveragefamily building supportbehavioral health solutionspaid parental leavepaid caregiver leavetraining programsprofessional development resourcesmentorship programsemployee resource groupsvolunteer activitiesFull time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. As per ESA legislation, this role is excluded from pay transparency requirements in Ontario.This posting is intended to fill an existing vacancy for our District Manager role.Affiliated Companies: Affiliated Companies: Innomar StrategiesCompany DescriptionCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. #J-18808-Ljbffr

📌 District Manager (Ottawa)
🏢 American Health Packaging
📍 Ottawa