Lead transformation at Sun Life as the Assistant Vice President of Operational Learning & Performance in a hybrid work model. Drive excellence in client experience and operational productivity through AI-enabled insights. As the Assistant Vice President at Sun Life, you'll oversee a dedicated team of around 80 specialists across Canada and Asia.

Your leadership will empower operations teams to enhance client servicing via strategic learning and effective performance management. Transformative initiatives will focus on reducing early-tenure attrition, accelerating training timelines, and reinforcing quality standards. Key Responsibilities:

- Define vision and operational roadmap for Learning & Performance
- Lead multidisciplinary teams in a global context




- Act as a strategic partner addressing performance gaps
- Design comprehensive learning ecosystems for onboarding and upskilling
- Embed AI tools for quality and performance insights

Requirements:

- Over 10 years in senior leadership in operations
- Proven track record in learning and quality transformations
- Experience with distributed, global team leadership
- Solid collaboration with senior operations leaders
- Bilingualism is preferred for Quebec roles

Shape the future of customer experience and performance while empowering your team at Sun Life.

📌 Assistant Vice President Learning & Performance at Sun Life (Ontario)
🏢 Sun Life
📍 Ontario