At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

Housing : Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers.

Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience. Deeply understand our systems, customers, and how they work best together: How our integrations work with client email, calendar, CRM, and property management systems.

Provide excellent, customer-obsessed support to our clients: Resolve issues by providing empathetic, over-the-top, extra-mile customer service. Advise clients on best practices for configuring and interacting with their AI Assistant. Investigate issues' root cause and impact using SQL queries, logs, and other data sources.

Write highly effective ticket summaries that provide transparent descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it. Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members.



Bachelor's degree in Computer Science or equivalent field 1-3 years of experience in similar role or field Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience Bias towards data-driven decision-making and analytical skills Experience in a customer-facing role is a plus Willingness to work in person at our office 5 days a week Computer Science degree, bootcamp certificate, or equivalent Experience building projects using low code / no code tools such as Retool Advanced knowledge of Google Sheets or Excel Familiarity with DataDog or other similar event-logging software Familiarity with Postman or other API testing tools Familiarity with Reporting tools such as Tableau Experience writing SQL queries That means that instead of following a playbook, you’ll be writing it.

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: Equity in the company Medical, Dental and Vision premiums covered at 100% Fully paid parental leave A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office Unlimited vacation and paid holidays The salary range for this role is $100,000 - $135,000 CAD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.

📌 Associate Solutions Engineer | Housing (Toronto)
🏢 EliseAI
📍 Toronto