Transform Workforce Management at Wealthsimple by leading automation initiatives. Build AI agents and advanced forecasting models to optimize client support operations at scale.Wealthsimple is searching for a technical leader in Workforce Management (WFM) Platform Automation. This role focuses on reducing manual intervention through AI, while ensuring scalable and effective client support operations. Ideal candidates have a robust grasp of operational systems, coupled with expertise in AI and automation processes.Key Responsibilities:Build AI agents to automate labor-intensive tasksDevelop forecasting and scheduling models for demand managementEvaluate and co-own WFM platform decisions with technical focusCollaborate with data and engineering teams for integrationMentor analysts and create accessible documentationRequirements:6-8 years of operational experience in WFM or contact center5 years designing end-to-end WFM solutions3 years of AI and automation engineering experienceProven coding experience with REST APIs and webhooksExperience translating business strategy into technical designLead the technical transformation in WFM by applying your expertise in automation and AI at Wealthsimple.#J-18808-Ljbffr

📌 Wfm Platform Automation Lead At Wealthsimple (Toronto)
🏢 Doist
📍 Toronto