Join Bayshore as a Technical Support Analyst in Brantford, Ontario, providing critical support for technology issues and enhancing operational efficiency throughout regional branches. Collaborate on escalated incidents and contribute to branch growth.
This full time, temporary role requires expertise in IT Infrastructure and Desktop Support Services. You will manage IT equipment lifecycle, ensure SLAs are met, and document processes. Engage with Area Directors and branch employees while maintaining a focus on customer satisfaction and service management best practices.
Key Responsibilities:
• Provide ongoing IT systems operation and support
• Manage IT equipment lifecycle from procurement to disposal
• Configure and troubleshoot desktop and mobile devices
• Monitor incidents and requests to meet SLAs
• Document processes and create SOPs
Requirements:
• College diploma in IT or related field
• 2-3 years in IT Support Services
• Active Directory and Citrix knowledge
• Proficient with ticket management tools
• Microsoft certification and ITIL preferred
Deliver exceptional customer support and contribute to the growth of Bayshore’s technology initiatives.
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📌 Technical Support Analyst in Brantford
🏢 Socket.dev
📍 Brantford