Our client, a leading organization focused on Enterprise Digital & AI Enablement and operational excellence, is seeking a Business Consultant - Business Discovery & Optimization. This role will drive process improvement initiatives by leveraging business analysis, process engineering, and data-driven insights to enhance operational efficiency and client/employee experience. The position involves collaborating with cross‑functional teams, designing future‑state processes, and supporting transformation initiatives across the organization.

This is a 6 months contract role with a hybrid work model.

Responsibilities - Identify opportunities within operational processes and deliver actionable insights to improve client and frontline experience - Develop current and future state process maps (high‑level and detailed) to support process optimization initiatives - Facilitate stakeholder collaboration sessions (e.g., workshops, brainstorming)



using virtual tools Must‑Have Skills - 3+ years of experience in process engineering using Lean and/or Six Sigma methodologies - 3+ years of experience with Microsoft Visio and Microsoft O365 Suite - 2+ years of experience with collaboration tools such as FigJam or MuralStrong ability to translate high‑level concepts into detailed process maps - Experience designing future state processes based on solution ideation - Solid understanding of tools and techniques for identifying, analyzing, and resolving operational/process issues Nice‑to‑Have Skills - Experience in financial services or banking environments (call centers, back office, or branch operations) - Knowledge of change management principles and people impact strategies - Lean Six Sigma Green Belt certification If you are interested and qualified for this chance, please send your updated resume in MS Word format to [email protected]. For other opportunities, please visit www.ifg-global.com today!

📌 Business Consultant – Business Discovery & Optimization (Canada)
🏢 IFG International Financial Group
📍 Canada