Regional Operations Specialist

Reports to: Regional Operations Manager, Prairies
Location: Edmonton, AB

Responsibilities

- Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
- Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
- Coordinate and implement local marketing initiatives
- Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
- Attend in-person production process reviews (e.g., recipe compliance)
- Conduct in-bakery reviews of actual production vs. production schedules
- Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
- Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
- Comply with all relevant OH&S; policies
- Other projects and tasks as required

Requirements

- A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
- 1-2 years' experience in operations, preferably in a franchise retail environment
- 2+ years' experience in customer service




- 1-2 years' experience in the food service, hospitality or franchise industry
- Baking experience required
- Valid driver's licence and willingness to travel frequently and spend time ‘in the field' rather than behind a desk
- Excellent verbal and written communications skills
- Ability to influence others in order to affect change and drive constant improvement
- Can work autonomously, as well as collaborate and work within a team environment
- Excellent communication, problem- solving and conflict resolution skills
- Strong interpersonal skills to build trust and rapport
- Strong organizational skills to manage multiple tasks and deadlines
- Strong attention to details

Benefits

- Competitive salary and vacation plan
- Both individualized and a company-wide bonus plans
- A outstanding Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
- Paid sick and personal leave days
- Paid day for community service/volunteer time
- An open, ‘continuous-learning' environment where professional development and career progression is encouraged
- Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
- High level of autonomy and responsibility

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📌 Regional Operations Specialist (Edmonton)
🏢 COBS Bread
📍 Edmonton