Become a part of DHL Express as a Bilingual Contact Centre Advisor in Winnipeg, Manitoba. Deliver exceptional customer service across multiple platforms: calls, chat, and email.As a key member of the omni-channel team, you will engage with customers, providing timely updates and support for shipment inquiries. This role requires bilingual proficiency in English and French, and a knack for multitasking effectively under pressure. You will be expected to maintain high-quality standards and respond professionally to enhance the customer experience.Key Responsibilities:- Respond to all inbound calls, chats, and emails promptly- Handle three concurrent chats while addressing inquiries- Provide accurate updates on shipment status and delivery- Book pick-up calls using automated dispatch systems- Maintain quality targets of 90% across all interactionsRequirements:- Experience in call centre customer service- Bilingual in English and French- Ability to multitask and manage multiple chats- Skilled in decision making and problem solving- Knowledge of Canadian geographyLeverage your communication skills and join DHL Express in providing top-tier customer support!#J-18808-Ljbffr

📌 Bilingual Contact Centre Advisor - $23.9 An Hour (Winnipeg)
🏢 DHL Express
📍 Winnipeg