If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview

The IT Service Desk Technician supports dealershipand corporate staff across the Dilawri Group of Companies by deliveringfirst-level technical support and ensuring the reliability, security, andavailability of end‑user technology systems. This role reports to the RegionalIT Team Lead and operates within an inter-company environment, supportingmultiple dealerships and business units.

Based within the Dilawri Group of Companies, the IT ServiceDesk Technician plays a key role in maintaining day‑to‑day IT operations,including user support, system access management, hardware deployment, andcollaboration with internal teams and external vendors. This positioncontributes to operational effectiveness by enabling staff with the technologyand tools required to deliver an exceptional customer experience.

The expected annual salary for this position is $45,000.00.

Primary Duties and Responsibilities

- Respond to IT support requests via phone, email, and ticketing system
- Provide first-level technical support forhardware, software, networking, and peripheral devices




- Troubleshoot and resolve issues related toWindows, macOS, Microsoft 365 (Outlook, Word, Excel, etc.), printers, VoIPphones, and mobile devices
- Unlock user accounts, reset passwords, andmanage access credentials
- Escalate complex or unresolved issues tohigher-level support when required

User Account & Access Management

- Set up, modify, and deactivate user accounts inAzure Active Directory
- Support onboarding and offboarding by managingsystem access and equipment allocation
- Configure VPN access for users as required

Hardware & Asset Management

- Set up and configure workstations, monitors, andperipheral equipment
- Image, deploy, repair, replace, and upgradedesktops and laptops
- Conduct desk moves and workstationreconfigurations
- Maintain accurate inventory records of ITequipment
- Track invoices and receipts for IT-relatedpurchases
- Order consumables such as ink cartridges andsupplies as needed

Systems, Software & Security

- Install, upgrade, and maintain operatingsystems, applications, antivirus, and security software
- Support data backup and recovery processes
- Assist with firewall and internet securityconfigurations
- Work with vendors and internal teams to keepsystems current and operational

Dealership & Communication Systems

- Support and maintain Dealer CommunicationSystems (DCS) in coordination with vendors (e.g., CDK, ADP, Reynolds &Reynolds;)
- Assist with dealership server and connectivitysupport as directed
- Troubleshoot and support telephone and VoIPsystems in coordination with service providers
- Maintain and support video security andsurveillance systems

Email, Internet & Domains

- Set up, test,



and maintain domain-based emailaccounts
- Liaise with service providers to ensure emailsystem reliability
- Manage domain registrations and plan DNS changesto avoid service interruption
- Train staff on the effective use of hardware andsoftware
- Keep skills current through industry training,certifications, and new technology awareness
- Participate in IT meetings and contribute tocontinuous improvement initiatives

General Responsibilities

- Maintain a professional appearance andservice-oriented approach
- Follow company policies, procedures, and health& safety regulations
- Perform additional tasks as assigned bymanagement

Qualifications Required

Education

- CollegeDiploma or University Degree in Information Technology or a related field,or equivalent practical experience

Skills

- Strongtechnical and troubleshooting skills across hardware, software, andnetworking
- Excellentcustomer service and communication skills (written and verbal)
- Strongorganizational skills with attention to detail
- Abilityto prioritize tasks and manage multiple requests in a quick-pacedenvironment
- Collaborativeteam player with a proactive and positive attitude
- Abilityto take ownership of issues through to resolution while remaining calmunder pressure

Experience

- Minimumof two (2) years in a technical support or IT service role
- Atleast one (1) year providing hands-on deskside support, includinginstallation and troubleshooting
- Experiencesupporting multi-site or dealership environments is considered an asset

Other

- Legallyentitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

- Discountedemployee vehicle purchase program
- Job-specificcoaching & training programs
- Employeewellness & assistance programs
- Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.

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📌 IT Service Desk (Vancouver)
🏢 Dilawri Group of Companies
📍 Vancouver