Work Location

Saint-Romuald, Quebec, Canada

Hours

37.5 hours per week

Pay

CAD 45,700 – 61,000 per year

Job Overview

Personal Banking Associate Trainee for TD Canada Trust. You will guide customers to the appropriate staff member for resolving their financial queries and banking needs, including recent accounts, investment advice, and banking solutions.

Typical Day

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising valuable judgement in confidential matters.
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness,



participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Job Requirements

- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
- Post‑Secondary or Undergraduate degree in a related field preferred.
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
- Knowledge of banking solutions and processes to advise customers.
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Mobility Requirement

Requires mobility within the Assigned District. Upon completion of the training program you may be assigned to a position that is compatible with your training and may involve relocation within the region.

Language Requirement (Quebec Only)

Ce poste n’exige pas la maîtrise d’une langue autre que le français.

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📌 Personal Banking Associate Trainee (Full time)- St-Romuald, South Shore of Quebec city (Levis)
🏢 TD
📍 Levis