L'administrateur informatique junior est responsable du support technique de niveaux 1, 2 et 3, ainsi que de l'administration, de la maintenance, de la s�curit� et de la surveillance de l'infrastructure informatique et des services cloud de l'organisation. Ce r�le implique le support des utilisateurs et des syst�mes d'entreprise sur les plateformes Microsoft 365, Azure, les serveurs Windows et Linux, les plateformes de virtualisation, le r�seau et les environnements de cybers�curit�.

Sous la supervision du responsable infrastructure senior, l'administrateur informatique junior contribue aux op�rations quotidiennes, aux projets d'infrastructure, aux initiatives de s�curit� et aux efforts d'am�lioration continue. Ce poste est id�al pour un professionnel de l'informatique souhaitant approfondir ses connaissances en technologies cloud, administration syst�me, virtualisation, r�seaux et cybers�curit�.

Principales responsabilit�s

- Assistance technique
- Fournir une assistance de niveau 1, 2 et 3 pour les ordinateurs de bureau, les ordinateurs portables, les appareils mobiles, les imprimantes, les applications d'entreprise et les composants d'infrastructure.
- D�pannage des probl�mes li�s au mat�riel, aux logiciels, au r�seau et au syst�me.
- G�rer les incidents et les demandes de service via le syst�me de gestion des tickets de l'entreprise.
- Assistance � l'int�gration et � la d�sactivation des utilisateurs, au d�ploiement des postes de travail et � la gestion du cycle de vie des �quipements.
- �laborer et tenir � jour la documentation technique et les proc�dures de support.

Administration de Microsoft 365 et du cloud

- Administrer et prendre en charge les environnements Microsoft 365, notamment :
- �change en ligne

- Microsoft Teams

- SharePoint Online

- OneDrive Entreprise

- Microsoft Intune

- Identifiant d'entr�e Microsoft (Azure AD)

- G�rer les comptes utilisateurs, les licences, les groupes de s�curit� et les autorisations.

- Assister le personnel dans l'administration d'Azure, les services cloud, la gestion des identit�s et les machines virtuelles.

- Soutenir les initiatives de migration et de modernisation vers le cloud.

Administration de serveurs Windows et Linux

- Assurer le support et la maintenance des environnements Windows Server.

- Administrer Active Directory, la strat�gie de groupe, le DNS, le DHCP, les serveurs de fichiers et les services d'impression.

- Effectuer les mises � jour, les mises � niveau, la surveillance et le d�pannage des serveurs.

- Assister � l'administration des serveurs Linux (Ubuntu, CentOS ou �quivalent).

- G�rer les comptes utilisateurs Linux, les permissions, les services, les mises � jour de s�curit�, le stockage et la surveillance du syst�me.

- D�pannage des probl�mes de performance, de connectivit� et d'application des serveurs sur les plateformes Windows et Linux.

Virtualisation VMware

- Prise en charge des environnements VMware vSphere et ESXi.

- D�ployer, configurer et maintenir des machines virtuelles.

- Surveillez les ressources de virtualisation, les performances et l'utilisation du stockage.

- Apporter son aide pour les sauvegardes, la reprise apr�s sinistre et les mises � niveau de l'infrastructure.

Administration du pare-feu et du r�seau

- Assister � l'administration et au support des pare-feu d'entreprise, notamment :
- Cisco Meraki

- Fortinet FortiGate

- SonicWall

- Prise en charge de la connectivit� VPN et des solutions d'acc�s distant s�curis�.

- Surveillez les journaux du pare-feu et les �v�nements de s�curit�.

- Apporter son aide concernant les politiques de pare-feu, les r�visions des r�gles, les configurations NAT et les mises � jour de s�curit�.

- D�pannage des probl�mes de connectivit� LAN, WAN, sans fil, de commutation et Internet.

Cybers�curit� et conformit�

- Soutenir les initiatives de cybers�curit� et les meilleures pratiques en mati�re de s�curit�.

- Surveiller et r�pondre aux alertes et incidents de s�curit�.

- Apporter son soutien en mati�re de protection des terminaux,



de gestion des vuln�rabilit�s, d'authentification multifacteur, d'acc�s conditionnel et de revues d'acc�s.

- Participer aux audits de s�curit� et aux activit�s de conformit�.

- Soutenir les exigences de conformit� PCI-DSS et les initiatives de correction.

Op�rations et projets

- Surveillez l'�tat de l'infrastructure, les t�ches de sauvegarde et les performances du syst�me.

- Soutenir les d�ploiements d'infrastructure, les mises � niveau et les projets de renouvellement technologique.

- Coordonner les actions avec les fournisseurs et les prestataires de services tiers.

- Contribuer aux initiatives d'am�lioration des processus et d'automatisation.

Qualifications

- Dipl�me ou grade en technologies de l'information, en informatique ou dans un domaine connexe.

- 1 � 3 ans d'exp�rience dans le support informatique, l'administration syst�me ou le support d'infrastructure.

- Exp�rience en mati�re de support technique de niveaux 1, 2 et 3.

� Parfaitement bilingue en anglais et fran�ais(oral et �crit).
- Connaissances en :
- Microsoft 365

- Microsoft Azure

- Active Directory

- Serveur Windows

- Administration de serveurs Linux

- VMware vSphere / ESXi

- Microsoft Intune

- R�seau (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

- Pare-feu Cisco Meraki, Fortinet et SonicWall

- Connaissances de base en cybers�curit� et en exigences de conformit� PCI-DSS.

- Solides comp�tences en d�pannage et en service � la client�le.

Pr�f�r�

- Exp�rience en programmation PowerShell et/ou Bash.

- Certifications Microsoft, VMware, Linux, Fortinet ou Meraki.

- Exp�rience des solutions de sauvegarde et de reprise apr�s sinistre.

- Connaissance des environnements de cloud hybride et des infrastructures d'entreprise.

Comp�tences fondamentales

- D�pannage technique

- Excellence du service � la client�le

- Administration Windows et Linux

- Assistance Cloud et Microsoft 365

- Virtualisation VMware

- Administration du r�seau et du pare-feu

- Sensibilisation � la cybers�curit�

- Documentation et partage des connaissances

- Collaboration d'�quipe

- Apprentissage continu

Junior IT Administrator

Position Summary The Junior IT Administrator is responsible for providing Level 1, Level 2, and Level 3 technical support while assisting in the administration, maintenance, security, and monitoring of the organization's IT infrastructure and cloud services. This role supports users and enterprise systems across Microsoft 365, Azure, Windows and Linux servers, virtualization platforms, networking, and cybersecurity environments.

Working under the guidance of the senior Infrastructure Manager, the Junior IT Administrator contributes to daily operations, infrastructure projects, security initiatives, and continuous improvement efforts. This position is ideal for an IT professional looking to expand their expertise across cloud technologies, system administration, virtualization, networking, and cybersecurity.

Key Responsibilities

Technical Support

- Provide Level 1, 2, and 3 support for desktops, laptops, mobile devices, printers, business applications, and infrastructure components.

- Troubleshoot hardware, software, networking, and system-related issues.

- Manage incidents and service requests through the corporate ticketing system.

- Support user onboarding, offboarding, workstation deployments, and equipment lifecycle management.

- Develop and maintain technical documentation and support procedures.

Microsoft 365 & Cloud Administration

- Administer and support Microsoft 365 environments including:
- Exchange Online

- Microsoft Teams

- SharePoint Online

- OneDrive for Business

- Microsoft Intune

- Microsoft Entra ID (Azure AD)





- Manage user accounts, licenses, security groups, and permissions.

- Assist with Azure administration, cloud services, identity management, and virtual machines.

- Support cloud migration and modernization initiatives.

Windows & Linux Server Administration

- Support and maintain Windows Server environments.

- Administer Active Directory, Group Policy, DNS, DHCP, file servers, and print services.

- Perform server patching, upgrades, monitoring, and troubleshooting.

- Assist in the administration of Linux servers (Ubuntu, CentOS, or equivalent).

- Manage Linux user accounts, permissions, services, security updates, storage, and system monitoring.

- Troubleshoot server performance, connectivity, and application issues across both Windows and Linux platforms.

VMware Virtualization

- Support VMware vSphere and ESXi environments.

- Deploy, configure, and maintain virtual machines.

- Monitor virtualization resources, performance, and storage utilization.

- Assist with backups, disaster recovery, and infrastructure upgrades.

Firewall & Network Administration

- Assist with the administration and support of enterprise firewalls including:
- Cisco Meraki

- Fortinet FortiGate

- SonicWall

- Support VPN connectivity and secure remote access solutions.

- Monitor firewall logs and security events.

- Assist with firewall policies, rule reviews, NAT configurations, and security updates.

- Troubleshoot LAN, WAN, wireless, switching, and internet connectivity issues.

Cybersecurity & Compliance

- Support cybersecurity initiatives and security best practices.

- Monitor and respond to security alerts and incidents.

- Assist with endpoint protection, vulnerability management, MFA, conditional access, and access reviews.

- Participate in security audits and compliance activities.

- Support PCI-DSS compliance requirements and remediation initiatives.

Operations & Projects

- Monitor infrastructure health, backup jobs, and system performance.

- Support infrastructure deployments, upgrades, and technology refresh projects.

- Coordinate with vendors and third-party service providers.

- Contribute to process improvement and automation initiatives.

Qualifications

- Diploma or degree in Information Technology, Computer Science, or related field.

- 1 to 3 years of experience in IT support, system administration, or infrastructure support.

- Experience providing Level 1, 2, and 3 technical support.

� Fluently bilingual in English and French (spoken and written).
- Knowledge of:
- Microsoft 365

- Microsoft Azure

- Active Directory

- Windows Server

- Linux Server Administration

- VMware vSphere / ESXi

- Microsoft Intune

- Networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

- Cisco Meraki, Fortinet, and SonicWall firewalls

- Basic understanding of cybersecurity and PCI-DSS compliance requirements.

- Robust troubleshooting and customer service skills.

Preferred

- Experience with PowerShell and/or Bash scripting.

- Microsoft, VMware, Linux, Fortinet, or Meraki certifications.

- Experience with backup and disaster recovery solutions.

- Familiarity with hybrid cloud environments and enterprise infrastructure.

Core Competencies

- Technical Troubleshooting

- Customer Service Excellence

- Windows & Linux Administration

- Cloud and Microsoft 365 Support

- VMware Virtualization

- Network & Firewall Administration

- Cybersecurity Awareness

- Documentation & Knowledge Sharing

- Team Collaboration

- Continuous Learning

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships.

Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.#IPC1

📌 Coordonnateur TI (Montreal)
🏢 Indigo Group
📍 Montreal