Drive customer success as a Project Manager at Zappix in Burlington, MA. Engage with clients to implement mobile self-service solutions and enhance satisfaction through innovative technology. As a Project Manager, you will be crucial in our Customer Success organization, overseeing client projects from deployment to ongoing relationship management.

This role focuses on understanding customer needs, fostering long-term partnerships, and ensuring successful use of our cutting-edge solutions. Your expertise will help manage the customer lifecycle and enhance self-service rates. Key Responsibilities:

- Support pre-sales by assessing customer needs and planning projects
- Manage project scope and plan throughout the project lifecycle




- Collaborate with engineering and professional services teams
- Conduct onboarding and training for clients on solutions
- Deliver monthly reports highlighting customer successes

Requirements:

- 3-5 years of experience in customer-facing project management
- Solid communication and interpersonal skills
- Expertise in project management methodologies
- Ability to draft statements of work
- Knowledge of HTML5 and CSS is a plus

Utilize your project management skills to enhance customer satisfaction and drive success at Zappix in Burlington.

📌 Customer-Facing Project Manager at Zappix (Success)
🏢 Zappix
📍 Success