Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

More specifically, the main responsibilities of the position are to :

- Receive calls, emails and walk-in orders and requests from customers
- Receive and enter customer orders; coordinate based on product availability
- Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
- Confirm delivery site address and any additional transport or delivery information
- Organize and process customer payments
- Track and handle order and delivery issues to resolve them or escalate according to company policy
- Assist customers, when they come to pick up their orders
- Prepare the documentation required for processing customer orders
- As product knowledge increases, communicate with customers by phone and email to promote our products
- Receive and process product returns and credits as necessary
- Perform daily administrative tasks, including filing and answering phone calls when needed




- Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary

Requirements :

- Must be fluent and well-spoken in the English language; French is an asset
- Experience working in a B2B environment in a customer service or sales role
- Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts
- Must be eligible to work in Canada

The Ideal Candidate Is a Person Who Demonstrates…

- A positive customer focused attitude
- Strong communication and interpersonal skills
- High attention to detail, organization, and follow‑through
- Ability to work in a fast‑paced, multi‑tasking environment
- Professionalism, dependability, and the ability to work with minimal supervision

What We Offer

- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Chance to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre-selection process.

📌 Customer Service Agent- Industrial (Toronto)
🏢 Quincaillerie Richelieu Ltée/Richelieu Hardware
📍 Toronto