SCOPE

Through courteous customer service skills, portray a professional image and first smile for all incoming visitors to BOSS. The incumbent of this position will handle BOSS’ mail, phones, fax, couriers, day-to-day general administration and direct all visitors and walk-in clients to the appropriate personnel.

RESPONSIBILITIES Customer Service Manage the effective use of space within the store.

Maintain outstanding store condition and visual merchandising standards.

Ensure high levels of customer’s satisfaction through excellent service.

Carry products out to customer’s vehicle when needed.

Answer incoming calls both promptly and professionally and transfer calls to the appropriate personnel. Take written messages when personnel are not available.

Page employees for urgent calls. Assist customers with initial inquiries or defer to the appropriate Sales personnel as necessary.

Communicate with staff to appreciate their whereabouts to minimize delays in customer or external inquiries.

Page warehouse service personnel to assist customers with product delivery.

Respond to customer inquiries regarding outstanding deliveries, based on established delivery schedules.

Incoming Mail

Sort and distribute incoming personal and confidential mail into personalized mailboxes.

Open, date stamp and review all general mail addressed to BOSS and distribute it to the appropriate person or area of responsibility for further action.

Prepare all out-going mail and ensure it is correctly packaged for the appropriate method of shipping (ie.



Surface mail, Courier, etc.).

Organize courier requests and contact couriers as appropriate. Administration and Office Support Maintain phone and email contact list for all BOSS staff

File paperwork as necessary.

Contact service providers for any service calls or issues related to the photocopier, fax machine, stamp machine, or other office equipment.

Maintain the boardroom reservation system, clean the boardroom following each meeting to ensure the area is tidy for the next guests.

Update the Office’s “user manual” on what to do and who to call when others need to replace the incumbent at the Front Desk during absences or vacation.

Support company policies and procedures.

Assist with general office duties.

Date stamp and alphabetize all incoming cheques.

Prepare bank deposits and cash receipt deposits.

Photocopy cheques.

Transfer cheque information into the daily spreadsheet.

Assist inside sales with overflow.

Other duties as required. QUALIFICATIONS/REQUIREMENTS Basic knowledge of oil and other products at Boss is an asset.

Minimum 1-2 years work experience in a physically demanding job, preferably in a warehouse setting.

Good Computer skills

Experience operating a forklift, pallet jacks is an asset.

Experience working in customer service-related roles.

Ability to plan job tasks, solve common problems and make decisions as necessary.

Ability to communicate effectively, oral and written. Ability to lift up to 50 lbs (23 kg’s) when needed.

📌 Customer Service Representative (Calgary)
🏢 Boss Lubricants
📍 Calgary