E m p l o y m e n t O p p o r t u n i t y

Service Area: Employee & Administrative Services

Location: Siksika Nation

Salary: Based on Education and Experience

Date Posted: August 13, 2026

Closing Date: August 27, 2026

Competition Number: EAS-01-08-13-26

POSITION SUMMARY:

The Customer Service Representative for the Siksika Nation Tribal Administration plays a crucial role in providing exceptional service and support to community members and visitors. They serve as the primary point of contact, responding to inquiries, addressing concerns, and providing accurate information regarding

Siksika Nation Tribal Administration services, programs, and events. This role ensures a positive and respectful experience for all individuals, while also facilitating transitions, maintaining records, and collaborating with internal departments to resolve customer issues. Their dedication to outstanding customer service contributes to the overall success and satisfaction of Siksika Nation.

DUTIES & RESPONSIBILITIES: Duties include but are not limited to:

1. Provide exceptional customer service to community members and visitors in a professional and courteous

manner.
1. Respond to inquiries and provide accurate information regarding Siksika Nation Tribal Administration

services, programs, and events.
1. Handle incoming calls, emails, and in-person interactions, addressing questions, concerns, and complaints

promptly and effectively.
1. Assist community members in completing forms,



applications and requests for services.
2. Maintain a thorough understanding of Siksika Nation Tribal Administration procedures, regulations, and

policies to provide accurate guidance and assistance.
1. Process various transactions, such as payments, applications, and referrals, ensuring accuracy and

adherence to established procedures. MINIMUM QUALIFICATIONS: Required Knowledge, Skills, and Abilities

- Knowledge of Siksika Nation culture, traditions, and community dynamics.

- Robust communication skills, both verbal and written, with the ability to effectively communicate with diverse

individuals.
- Excellent interpersonal skills and the ability to handle challenging situations with empath and

professionalism.

Education and Experience

High School Diploma or GED required.

One to three ears’ experience in a customer service role required.

Professional Designation/Certification/Licenses:

Office Skills Certificate preffered

Other:

Requires general knowledge of the Siksika Nation culture and some ability to communicate in the Siksika language.

Position will be filled based on

EMAIL [email protected] To Apply, Receive a Job requirements and candidate

Description or Employment Application form. qualifications. Priority: Siksika

Members, Indigenous Community,

CALL (phone hidden) or (phone hidden) to learn more.

then others

WEBSITE www.siksikanation.com

📌 Customer Service Representative (Vulcan County)
🏢 Siksika Nation
📍 Vulcan County