Shape customer journeys with Klue as a Customer Success Manager. Drive growth and adoption in an AI-driven workplace while ensuring clients achieve measurable success. At Klue, you’ll own customer relationships from onboarding to renewal. This role blends strategy and execution, requiring sharp discovery skills to turn customer goals into tangible outcomes. You will lead cross-functional teams, ensuring alignment and driving timely adoption of our fast-evolving platform. Key Responsibilities:

- Own renewals and expansion targets for assigned accounts
- Drive adoption and keep customers informed on new features
- Map customer outcomes to demonstrate ROI effectively
- Build relationships across multiple stakeholder levels
- Lead the account team in implementing strategic plans Requirements:
- Proven CSM experience with revenue accountability
- Ability to coordinate cross-functional teams
- Strong customer-facing communication skills
- Proficient in change management processes
- Comfortable with navigating upsell conversations Utilize your expertise in customer success and drive impactful outcomes at Klue.

📌 Customer Success Manager at Klue (Vancouver)
🏢 Klue
📍 Vancouver