Our client is seeking a Digital Customer Marketing Specialist to support the execution of digital customer advocacy programs through content management, campaign support, data administration, and advocacy platform operations.

(Remote- Canada)

Must Have skills

- Strong organizational skills and attention to detail, with the ability to maintain accurate content libraries, trackers, calendars, and program information.
- Exposure to customer marketing, digital content operations, customer advocacy, or similar programs.
- Degree or certification in Marketing, Communications, or a related field.
- Experience or comfort working with content management tools, spreadsheets, and digital platforms.
- Excellent task management and organization skills with the ability to coordinate multiple activities and deliverables.
- Solid English communication and interpersonal skills for collaborating with cross-functional teams and external partners.
- Ability to work independently while effectively contributing within a collaborative team environment.
- Robust problem-solving skills with a proactive, can-do approach.

Nice to Have skills
- Experience with TechValidate and/or User Evidence, or a willingness to learn these advocacy platforms.
- Experience supporting customer survey or peer review campaigns.
- Experience working with customer testimonials, customer quotes, case studies, or other customer evidence content.

Responsibilities





- Support the execution of key customer advocacy programs, including customer survey and peer review programs.
- Collaborate with cross-functional teams to execute projects and publish, edit, and activate customer content.
- Partner with Sales, Customer Success, and Marketing teams to drive customer reviews through various campaigns.
- Upload and tag customer quotes, testimonials, case studies, and related content within advocacy platforms.
- Maintain internal folders and content libraries, ensuring customer evidence assets remain accurate and up to date.
- Categorize customer stories by industry, product, persona, region, and other relevant attributes.
- Assist with the administration of customer surveys and review campaigns.
- Monitor content submissions and track customer approvals and legal clearances.
- Maintain calendars, trackers, and dashboards supporting ongoing advocacy programs.
- Support day-to-day operations and administration of customer advocacy platforms.
- Generate reports related to the usage and performance of customer evidence content.
- Troubleshoot basic platform issues and coordinate with vendor support when required.
- Coordinate with Customer Success, Marketing, Legal, and other internal teams to gather required information.
- Communicate with external vendors and agencies regarding content and creative requirements.
- Prepare internal updates and recaps regarding content status and delivery.

#D480

📌 Digital Customer Marketing Specialist (Waterloo)
🏢 JSG (Johnson Service Group
📍 Waterloo