Elevate small business customer engagement at Scotiabank as a Digital Channels Manager in Toronto. Drive digital strategies for customer acquisition and retention in a dynamic environment.This role involves supporting the Senior Manager while influencing the digital strategy for enhancing customer experiences across all channels. You will collaborate with stakeholders to address key aspects of customer journey,



ensuring effective engagement tactics while monitoring performance metrics to enhance service delivery.Key Responsibilities:Influence digital strategies for customer acquisition and retentionCollaborate on enhancements with internal and external stakeholdersTrack KPIs to evaluate and improve the customer experienceStandardize operational processes for digital sales funnelsProvide project updates and utilize best practices consistentlyRequirements:Minimum 5 years in financial services, ideally digitalExcellent organizational and project coordination skillsStrong stakeholder management and influencing capabilitiesKnowledge of digital engagement channels and market trendsUniversity Degree in business or related fieldShape the future of small business banking at Scotiabank with your cutting-edge digital strategies.#J-18808-Ljbffr

📌 Digital Channels Manager For Small Business (Toronto)
🏢 Socket.dev
📍 Toronto