Lead transformative client experiences at Scotiabank as a Director of Client Experience Design & Strategy in Toronto. Drive strategy, improve journeys, and enhance satisfaction across channels. In this senior-focused role within Scotiabank's Client Experience Management Office, you will shape the vision for the Canadian Banking client experience.

Collaborate with key stakeholders like Channel and Product leaders to implement a comprehensive CX strategy that aligns with organizational goals. By leveraging data-driven insights, you will optimize customer journeys and promote an innovation-centered culture. Key Responsibilities:

- Develop a comprehensive CX strategy for Canadian Banking
- Lead customer journey design and optimization projects
- Facilitate persona development,



user research, and feedback sessions
- Establish a prioritization framework for CX initiatives
- Influence senior leadership on strategic CX opportunities Requirements:
- Bachelor's degree in Business, Design, or relevant field
- 10+ years in Client Experience or Service Design
- Strong analytical and decision-making skills
- Exceptional communication across all organization levels
- Ability to thrive in agile environments Shape the future of client experiences at Scotiabank as you enhance customer satisfaction and business growth.

📌 Director of Client Experience at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto