Elevate Workforce Management at Wealthsimple, leading automation efforts that drive efficiency and reduce manual tasks. Leverage AI technologies to shape forecasting and scheduling solutions for a top-tier client support experience.Wealthsimple is on the hunt for a Senior Workforce Management Automation Engineer. This technical role demands extensive operational insight as it focuses on building scalable AI agents and improving the WFM platform. Your expertise will help automate labor-intensive processes and influence cross-functional collaboration with data and engineering teams.Key Responsibilities:Build AI agents for automating WFM tasksDevelop forecasting and scheduling modelsEnhance real-time recommendation systemsDrive WFM platform evaluation and decisionsMentor analysts on automation techniquesRequirements:6–8 years in contact center platform operations5+ years designing end-to-end WFM solutions3+ years in AI & Automation engineeringProficient with REST APIs and data processingStrong understanding of WFM systemsShape the future of WFM technology at Wealthsimple through operational excellence and innovation.#J-18808-Ljbffr

📌 Senior Wfm Automation Engineer At Wealthsimple (Toronto)
🏢 Wealthsimple Technologies
📍 Toronto