Become a pivotal leader at Calgary Zoo's Wilder Institute as the full time Concessions Manager. This role emphasizes superior food and beverage service while fostering a positive experience for visitors.
As a Concessions Manager, you will oversee year-round operations across all food and beverage venues within the Calgary Zoo. Your responsibility will include providing effective staff direction, developing policies, and implementing health and safety programs. Ensure enriching customer experiences by leading your team to maintain high operational standards and customer satisfaction.
Key Responsibilities:
• Directly manage food and beverage staff operations
• Ensure compliance with health and safety policies
• Review and develop operational procedures regularly
• Lead training programs focused on service excellence
• Supervise daily opening and closing of operations
Requirements:
• 5+ years in food/beverage or retail services
• 3+ years in a supervisory role
• Diploma in business management or hospitality preferred
• Strong communication and organizational skills
• Ability to work independently in various conditions
Support Calgary Zoo's mission by providing exceptional management in concessions operations.
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