Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practicesManage a team of 4-6 developers to deliver business requirements and enhance system featuresWork closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational supportManage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user supportTranslate prioritized backlog items into executable 2-week sprints and monthly release plansManage activities across configuration, development, testing, deployment, and post-release validationProvide coaching, training, and guidance to team members to support skill development and high performanceManage team workload and capacity, including unplanned work, priority churn, and scope creepGuide and oversee Agile ceremoniesRequirementsMinimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions3+ years of working in Agile delivery environments with teams adopting Agile ways of working3+ years of strong working knowledge of JIRA for backlog,



sprint and delivery management3+ years of coordinating work with a development teamExperience working within Salesforce ecosystemAbility to learn and understand software programs and new systemsExcellent interpersonal skills, combined with strong verbal and written communication skillsCore CompetenciesDemonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a robust focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support.Highest-signal resume keywordsSalesforce ManagementAgile DeliveryJIRA ProficiencyTeam LeadershipBacklog ManagementATS Optimization KeywordsHard SkillsSalesforce Field ServiceAgile PracticesBacklog ManagementSprint PlanningSystem IntegrationConfiguration ManagementTesting and DeploymentPost-Release ValidationTeam CoordinationCapacity ManagementSoft SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationCoachingGuidanceIndustry KeywordsEnterprise IS SolutionsAgile EnvironmentsRoadmap DeliveryOperational SupportTools & TechnologiesJIRASalesforce #J-18808-Ljbffr

📌 Supervisor, Operational Systems (Vancouver)
🏢 Jobtailor
📍 Vancouver