Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices Manage a team of 4-6 developers to deliver business requirements and enhance system features Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support Translate prioritized backlog items into executable 2-week sprints and monthly release plans Manage activities across configuration, development, testing, deployment, and post-release validation Provide coaching, training, and guidance to team members to support skill development and high performance Manage team workload and capacity, including unplanned work, priority churn, and scope creep Guide and oversee Agile ceremonies Requirements

Minimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions 3+ years of working in Agile delivery environments with teams adopting Agile ways of working 3+ years of robust working knowledge of JIRA for backlog,



sprint and delivery management 3+ years of coordinating work with a development team Experience working within Salesforce ecosystem Ability to learn and understand software programs and new systems Excellent interpersonal skills, combined with strong verbal and written communication skills Core Competencies

Demonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a strong focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support. Highest-signal resume keywords

Salesforce Management Agile Delivery JIRA Proficiency Team Leadership Backlog Management ATS Optimization Keywords

Hard Skills

Salesforce Field Service Agile Practices Backlog Management Sprint Planning System Integration Configuration Management Testing and Deployment Post-Release Validation Team Coordination Capacity Management Soft Skills

Interpersonal Skills Verbal Communication Written Communication Coaching Guidance Industry Keywords

Enterprise IS Solutions Agile Environments Roadmap Delivery Operational Support Tools & Technologies

JIRA Salesforce

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📌 Supervisor, Operational Systems (Vancouver)
🏢 Jobtailor
📍 Vancouver