What We Need

Corpay is currently looking to hire an Enterprise Associate within our Enterprise Management division. This position falls under our Cross Border line of business and is located in Toronto. In this role, you will work closely and support our Account Managers.

Together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship.

You will report directly to Senior Director of Enterprise Associates and regularly collaborate with Account Managers within our Payment group.

How We

Work

As an Enterprise Associate, Corpay will set you up for success by providing: Assigned workspace in our Toronto office

Company-issued equipment Role Responsibilities Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.

Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.

Seamlessly set up clients online and support Corpay clients to new online platform: Corpay Cross-Border.





Obtaining and evaluating all relevant information and follow Best Practices

Communicating and coordinating with internal departments to deliver prompt and informative responses to clients

Resolving all queries and payment investigations in a timely and appropriate manner.

Performing customer verifications; ‘knowing your customer’; be compliant with every task.

Ability to communicate clearly, both written and in speech.

Ability to move payments through the release process with accuracy; suggest improvements in processes.

Providing professional service, managing internal obstacles invisibly to the client.

Working quickly to resolve customer issues.

Proactively monitor all Payment queues within internal systems to ensure.

Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content.

Working with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.

Seeking additional synergies as appropriate.

Qualifications &

Skills 2 - 5 years successful customer service experience.

Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset;

experience in client relationship management ideal..





IT literate with the ability to quickly learn new systems and troubleshoot.

Passion for customers and service.

Unquestionable integrity.

Organized and disciplined.

Self-motivated with a sense of urgency to achieve sales metrics and delight the customer.

Professional communication skills – written, verbal and telephone based skills.

Desire to continually improve performance and learn.

Planning and execution skills.

Bilingualism (English & French) and/or additional language is a definite asset.

Ability to handle multiple priorities and time sensitive queries; ownership until resolution.

Benefits & Perks Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical advantages, as of day one Optional company match RRSP program Virtual fitness classes offered company-wide Time-off including major holidays, vacation, sick, personal, & volunteer time Discounted gym membership rate Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Pay Transparency The expected salary range for this position is $55,000 – $60,000 CAD, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions.

Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

📌 Enterprise Associate (Toronto)
🏢 Corpay
📍 Toronto