Job Description

Posted Wednesday, August 12, 2026 at 4:00 a.m.

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards

Responsibilities

- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guests .
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel .
- Recording and making wake-up calls.
- Receiving and sending emails as needed, as well as operating switchboard and two-way radio .

Requirements

- Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
- Must be able to work a adaptable schedule including weekends and holidays .
- Must have customer service experience with excellent written and especially verbal communication skills.
- Must be able to sit for extended periods of time .

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📌 Information Technology - Desk Agent (Toronto)
🏢 Omni Hotels & Resorts
📍 Toronto