Who we areAt Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location.Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.Are you a natural fit for the new world of Rocky?The positionThe Quality Manager is responsible for leading Rocky's Quality Assurance (QA) and Quality Control (QC) functions and for developing and maintaining a robust quality management system across manufacturing, warehousing, and related operations. The role is accountable for ensuring product quality, safety, consistency, regulatory compliance, and customer satisfaction while driving a proactive culture of prevention and continuous improvement.This position works Monday through Friday from our workshop in Canmore, Alberta.What you'll be doingQuality AuthorityMaintain independent authority over quality decisions, including product disposition, release, rejection, quality holds, deviations, and CAPA requirementsEnsure production, cost, or service objectives do not compromise product quality, safety, or regulatory complianceQuality Systems LeadershipLead and maintain the Quality Management System (QMS), ensuring compliance with cosmetic GMPs, Health Canada, and other applicable regulatory requirementsDrive a culture of quality by establishing systems that ensure product safety, consistency, and regulatory compliance across manufacturing operationsDevelop, implement, and monitor quality policies, procedures, and key performance indicatorsChange ControlEstablish and maintain a formal change control process for materials, formulas, specifications, packaging, equipment, processes, and quality systemsAssess quality and regulatory impacts of proposed changes and ensure appropriate validation, documentation,



and approvals prior to implementationSupplier QualityEstablish quality requirements and specifications for raw materials, packaging, and external suppliers.Partner with Procurement and Research & Development (R&D) to qualify and monitor suppliers based on quality and riskQuality Testing for SafetyDefine and manage overall QC testing framework and protocols with ongoing monitoring based on risk assessment methodologyEnsure QC testing processes, approvals and records for all formulas, raw materials, and packaging are maintained and accurateEnsure testing is within budget, accurate and on timeComplaint and Adverse Reactions LeadershipLead the overall investigation, documentation, and resolution of customer complaints related to product quality, safety, and regulatory concernsEnsure complaint investigations are completed thoroughly, identify root causes, implement corrective and preventive actions (CAPAs), and communicate outcomes to stakeholdersMonitor complaint and adverse reaction trends to identify opportunities for continuous improvement and risk mitigationCleaning and Sanitation LeadershipDevelop and support implementation and continuous improvement of cleaning and sanitation programs that meet regulatory and company standardsLead sanitation validation, verification, inspections, and audits, addressing deficiencies through corrective actionsProvide coaching and training to team members on cleaning, sanitation, and hygiene best practicesMonitor sanitation performance metrics and drive continuous improvement initiatives to reduce quality and safety risksRegulatory LeadershipMonitor, interpret, and ensure compliance with Canadian and US cosmetic regulationsReview and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements, including ingredient listings, warnings, claims, and cosmetic allergen labelingAssess the safety, efficacy,



and regulatory status of cosmetic ingredients to ensure compliance with applicable regulationsTeam LeadershipBuild, develop, and lead a high-performing Quality team with clear accountability, performance expectations, technical development, and continuous improvement objectivesFoster a culture where quality, product safety, and customer trust are foundational to every decisionEstablish clear roles, responsibilities, standards, and performance expectations within the Quality functionDevelop technical capability and succession within the Quality teamDoes this sound like you?Accredited Educational background in Science (Chemistry, Biochemistry, Pharma, Biology), or another quality related field7+ years of progressive experience in Quality Assurance and/or Quality Control within a regulated manufacturing environment, preferably within cosmetics, consumer products, pharmaceuticals, food, natural health products, or other GMP-regulated industriesMinimum 3 years of people leadership experience, including coaching and developmentStrong working knowledge of quality management systems, GMP, risk management, root cause analysis, CAPA, deviations, change control, auditing, complaints, and quality control testingIn depth knowledge and experience with Health Canada cosmetic regulationsExperience leading teams towards Good Manufacturing Practices (GMP) best practicesStrong analytical and problem-solving skills, with the ability to use quality data to identify trends, prioritize risks, and drive improvementExperience with Enterprise Resource Planning (ERP), quality management, documentation, or other digital systems used to manage quality records and processesMust be able to work in a highly scented environmentWhat's in it for you?Significant product discounts and quarterly allowancesSubsidized group medical and dental benefits for you and your familyShare in Rocky's success - The Great Game profit sharing programGenerous paid annual vacation and personal daysHealthy lifestyle support through an annual allowanceAccess to a dedicated Rocky coach to help you optimize your potentialThe chance to participate in Culture Club organized activitiesApplicationEligibility: Candidates must be legally authorized to work in Canada. #J-18808-Ljbffr

📌 Quality Manager (Canmore)
🏢 Rocky Mountain Soap Company
📍 Canmore