Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables

Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region

Act as Business Partner for the most critical and largest IDCs

Define individual goals aligned with strategic priorities and the Regional MD

Provide ongoing performance, accountability, and continuous-improvement coaching

Identify training needs and contribute to team skill development

Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions

Review team performance analyses and validate policy recommendations before escalation to the MD

Identify operational deviations and risks and recommend corrective actions

Act as the main relay between the Regional MD and the team

Coordinate collaboration between IDC Business Partners and Stations/ROMs

Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs

Contribute to departmental strategic planning and participate in inter-departmental meetings

Harmonize processes and policies in line with Global IDC Compliance requirements

Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs

Identify process-improvement opportunities and support recent initiatives, technologies, and organizational changes

Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs

Collaborate with Operations, HR, and Legal on sensitive situations

Conduct regular station visits and maintain close relationships with ROMs and SMs

Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values





Requirements

Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience

Experience in team management or supervision

Experience in partnership development, account management, or an operating environment

Knowledge of independent contractor models (strong asset)

Knowledge of small business challenges, strategic planning, and financial analysis

Entrepreneurial background (strong asset)

Experience in logistics or operations (asset)

Mobilizing leadership and organizational maturity

Strong analytical and data-driven capabilities using KPIs

Excellent communication and conflict management skills

Ability to navigate a matrix environment

Strategic thinking combined with rigorous execution

Strong relational intelligence

Core Competencies Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives.

Highest-signal resume keywords

Team Management

KPI Monitoring

Strategic Planning

Performance Analysis

Conflict Management

ATS Optimization Keywords Hard Skills

Data Analysis

Financial Analysis

Logistics Management

Operational Improvement

Compliance Monitoring

Soft Skills

Communication

Conflict Management

Relational Intelligence

Leadership

Strategic Thinking

Industry Keywords

Independent Contractor Models

Partnership Development

Account Management

Entrepreneurial Background

Matrix Environment

Tools & Technologies

Monitoring Tools

Optimization Tools

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📌 Regional Manager (Mississauga)
🏢 Jobtailor
📍 Mississauga