Enhance your technical expertise with Real Time Networks as a Field Service Delivery Technician. This in office role focuses on troubleshooting and customer training across North America for advanced key management systems and biometric technology.
Real Time Networks is seeking a skilled Field Service Delivery Technician. You will be responsible for diagnosing hardware and software issues, delivering customer onboarding, and performing installations. This position includes participating in after-hours support and collaborating with Product Development, Engineering, and Operations teams.
Key Responsibilities:
• Diagnose and resolve issues for biometric devices and smart lockers
• Deliver customer training and onboarding sessions
• Participate in 24/7 after-hours support rotation




• Perform onsite service visits across North America
• Manage tickets and maintain hardware inventory
Requirements:
• 5 years of technical or customer support experience
• Post-secondary education in IT or Electronics
• Proven troubleshooting skills in hardware and software
• Understanding of networking fundamentals
• Experience with TeamSupport, HubSpot, and Microsoft 365
Capitalize on your troubleshooting and training skills to support advanced technology solutions at Real Time Networks.
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📌 Field Service Delivery Technician Role (Milton)
🏢 Real Time Networks
📍 Milton