About the Position

We are looking for a friendly, skilled, and reliable Part-Time Front Desk Representative to join our team. The ideal candidate will enjoy working with guests, have excellent communication skills, and be comfortable working in a busy hospitality environment.

Previous hotel front desk experience is preferred. Basic experience with OPERA Cloud is required or strongly preferred. Training will be provided on property-specific procedures and systems.

Duties & Responsibilities

- Greet and welcome guests in a friendly, professional, and courteous manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Assist guests with reservations, room information, requests, and general inquiries.
- Answer incoming telephone calls and respond to guest questions professionally.
- Use OPERA Cloud for basic front desk functions, including reservations, guest profiles, check-ins, check-outs, room information, and related tasks.
- Process guest payments and assist with basic billing and account inquiries.
- Maintain accurate guest records and front desk information.
- Communicate with housekeeping and other departments regarding room status and guest requests.
- Respond to guest concerns and resolve routine issues professionally, involving management when necessary.
- Provide information about hotel services, facilities, and local area attractions when requested.
- Maintain a clean, organized, and welcoming front desk area.
- Follow hotel policies, procedures, and safety and security standards.
- Handle confidential guest information with professionalism and discretion.
- Assist with other front desk and administrative duties as required.
- Provide consistently friendly and professional customer service.





Qualifications & Requirements
- Previous hotel, hospitality, customer service, or front desk experience is preferred.
- Basic OPERA Cloud experience is required or strongly preferred.
- Strong verbal and written communication skills.
- Friendly, professional, and customer-focused attitude.
- Basic computer skills and ability to learn hotel systems.
- Ability to handle multiple tasks and remain organized in a busy environment.
- Strong attention to detail and accuracy.
- Ability to work independently as well as part of a team.
- Reliable and punctual with a strong work ethic.
- Must be available to work a flexible part-time schedule, including evenings, weekends, and holidays as required.

Physical & Working Requirements
- This is an active, standing position. The successful candidate must be comfortable standing and walking for extended periods during a shift.
- Ability to move around the front desk and guest areas as required.
- Must be able to maintain a professional and welcoming presence throughout the shift.

Employee Perks
- Meals available for employees while working.
- Training and support provided.
- Opportunity to gain additional experience in hotel front office operations.
- Friendly and professional work environment.
- Opportunity to develop customer service and hospitality skills.

What We’re Looking For We are seeking someone who is dependable, welcoming, professional, and genuinely enjoys helping guests. If you have basic OPERA Cloud experience, strong customer service skills, and are looking for a part-time position in hospitality, we would love to hear from you.

Pay: $18.20 per hour

Benefits

- Company events
- On-site gym
- On-site parking
- Store discount

Work Location: In person

📌 Guest Services Representative (London)
🏢 Best Western
📍 London