Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.

Responsibilities include:

- diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devices
- delivering customer training and onboarding
- participating in the 24/7 after-hours support rotation
- performing onsite service visits across North America
- managing tickets to SLA
- maintaining hardware inventory
- contributing to SOPs and knowledge base articles.

Required:

- 5 years of customer or technical support experience
- post-secondary education in IT, Electronics, or a related discipline
- proven troubleshooting skills across hardware and software
- networking fundamentals
- experience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.

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📌 Technical Solutions Specialist (Milton)
🏢 Real Time Networks
📍 Milton