Shape the future of customer experience in the pharmaceutical industry. As a strategic leader, you will build a consulting practice that sets the standard for exceptional client engagement.
As the Managing Director focused on customer experience, you’ll lead initiatives that require deep knowledge of pharma strategy and business scaling. This full time position is an opportunity to define the strategic direction for a consulting vertical that delivers strong revenue growth and profitability. You'll mentor a talented team while establishing valuable client relationships that drive measurable success.
Key Responsibilities:
• Drive ongoing revenue growth for customer experience
• Enhance engagement quality for clients




• Innovate operational processes for scalable impact
• Develop and document methodologies for efficiency
• Cultivate and lead a high-performing team
Requirements:
• 10+ years of experience in pharma CX strategy
• Experience in scaling consulting practices
• Proven track record in business development
• Strong leadership and communication abilities
• Skills in creating scalable operating models
Lead the transformation of customer experiences in life sciences by fostering collaboration and operational excellence in your team.
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📌 Director of Customer Experience Strategy in Pharma Consulting (Toronto)
🏢 FSi CX, a Division of Fresh Squeezed Ideas
📍 Toronto