Lead daily operations as a Service Operations Manager for a top Quebec company in Anjou. This on-site role emphasizes operational management, team coaching, and high-quality service delivery.
In this crucial position, you will manage a skilled team to coordinate service calls effectively and maintain the organization’s operational excellence. The ideal candidate should have strong managerial experience in a high-volume service setting and be well-versed in the biomedical or scientific sectors. Your role will directly influence the quality and performance of services delivered to clients across Quebec.
Key Responsibilities:
• Supervise and coach internal dispatch coordination teams
• Ensure synergy between office staff and field technicians
• Act as primary escalation point for complex requests




• Manage operational emergencies with high responsiveness
• Review and validate service quotes and contracts
Requirements:
• Proven managerial experience in operations or dispatch supervision
• Bilingual in French and English, both written and spoken
• High stress tolerance and conflict resolution skills
• Mastery of integrated management systems, SAP B1 preferred
• Willingness to work full-time on-site in Anjou
Embrace the chance to enhance operations and quality in this pivotal Service Operations Manager role.
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📌 Service Operations Manager in Anjou (Boucherville)
🏢 EQUIPEMENTS DE CUISINE NOVON (CANADA) LTEE
📍 Boucherville