POSITION SUMMARY

The Shelter Manager is a key leadership role responsible for the overall operation of NVSSS's 24/7 shelter and support services. Reporting directly to the Executive Director, this position ensures safe, effective, and trauma-informed service delivery while maintaining compliance with all regulatory requirements. The Shelter Manager oversees daily operations, staff supervision, client services, and facility management while fostering a supportive environment for vulnerable populations.

KEY RESPONSIBILITIES

Operational Leadership

- Provide overall leadership and coordination of shelter operations.
- Ensure safe, effective, trauma-informed, and person-centered service delivery.
- Oversee participant admissions, bed utilization, pet registry, and shelter occupancy.
- Provide operational oversight of Overdose Prevention Services and harm reduction supports, ensuring safe, effective, and person-centered service delivery
- Maintain accurate participant records using HIFIS and other information systems.
- Conduct routine facility inspections and coordinate maintenance requirements.
- Participate in emergency planning and operational response.
- Supervise, coach, and support Team Leads and frontline staff.
- Coordinate recruitment, onboarding, orientation, and probationary reviews.
- Conduct performance reviews and support employee development.
- Address attendance, performance, and employee relations matters in collaboration with the Executive Director.
- Facilitate regular team meetings and promote effective communication.
- Ensure completion of mandatory training and professional development.
- Approve employee timesheets and leave requests using Payworks.
- Monitor staffing schedules and operational resources.

Shelter Participant Services

- Support participant intake, assessment, referrals, and service coordination.
- Provide leadership during crisis intervention and behavioural support situations.
- Promote trauma-informed, culturally protected, and harm reduction approaches.
- Monitor participant wellness, safety, and engagement.
- Support participant programming and life-skills development.
- Support participant access to housing, healthcare, income assistance, and other community resources.

Compliance and Quality Improvement

- Ensure compliance with BC Housing service agreements, organizational policies, WorkSafeBC requirements, and applicable legislation.




- Monitor operational performance indicators and program outcomes.
- Prepare monthly operational reports for the Executive Director.
- Complete and review incident reporting and follow-up.
- Participate in continuous quality improvement initiatives.
- Support the Joint Health and Safety Committee.

Administration

Assist with operational budgeting, purchasing, and inventory control.

Community Collaboration

- Develop and maintain collaborative relationships with Indigenous organizations, BC Housing, Interior Health, emergency services, municipal partners, and community agencies.
- Represent NVSSS on community committees and collaborative initiatives.

QUALIFICATIONS

The successful candidate will possess one of the following:

- A Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or another related discipline; or
- A Diploma or Certificate in Human Services, Community Support Worker, Addictions, Mental Health, or a related field, combined with progressively responsible supervisory experience; or
- An equivalent combination of relevant education, employment experience, leadership experience, and lived experience.

Equivalent combinations of education and experience will be considered.

Experience

- Minimum two (2) years of progressive leadership experience within emergency shelter services, homelessness, housing, or the social services sector.
- Experience supervising employees within a multidisciplinary environment.
- Experience supporting individuals experiencing homelessness, mental health concerns, substance use, and complex trauma.
- Experience managing crisis situations and operational priorities.
- Experience with BC Housing’s Coordinated Access, VAT, and HIFIS systems is considered an asset.

Knowledge, Skills and Abilities

The successful candidate will demonstrate:

- Leadership and people management skills.
- Sound judgement and effective decision-making.
- Strong organizational and administrative abilities.




- Excellent verbal and written communication skills.
- Conflict resolution and crisis intervention skills.
- Knowledge of trauma-informed practice, harm reduction, and person-centred service delivery.
- Knowledge of occupational health and safety principles.
- Proficiency with Microsoft Office and electronic documentation systems.
- Ability to establish collaborative working relationships with internal and external stakeholders.

Preferred Qualifications

Preference may be given to candidates with:

- Basic First Aid.
- WHMIS Certification.
- Mental Health First Aid.
- ASIST Certification,
- Trauma-Informed Practice training,
- Opioid Poisoning Response Training,
- Knowledge of Indigenous cultural safety and culturally responsive practices.

Requirements

- Valid BC Class 5 Driver's Licence.
- Satisfactory Criminal Record Check,
- Legal authorization to work in Canada.

Working Conditions

- Primarily based at the NVSSS’s Knight Inn Shelter in Merritt, BC.
- Standard work schedule of Monday to Friday; occasional evening and weekend work may be required to respond to operational requirements.
- Fast-paced environment requiring sound judgement during crisis situations.
- Regular exposure to individuals affected by homelessness, mental health challenges, substance use, and trauma.
- Ability to respond to emergency situations and participate in critical incident management.

COMPENSATION & BENEFITS

NVSSS offers a competitive compensation package, including:

- Competitive salary - $72,200 annually
- Extended health and dental benefits for both full-time and part-time employees and their dependents.
- Employee Assistance Program for all employees, that provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.
- Paid vacation for full-time employees,
- Professional development and employer-supported training.

NOTE

- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. NVSSS reserves the right to amend job advertisements. No phone calls please.
- Please visit our careers ( page to see more job opportunities.

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📌 Shelter Manager (Merritt)
🏢 Nicola Valley Shelter and Support Society
📍 Merritt