- Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution
- Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
- Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
- Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
- Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
- Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
- Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
- Manage litigation, mediations, and trials – directing legal counsel
- Participate in renewal discussions, broker meetings, and client-facing conversation
- Identify trends, emerging issues, and loss patterns, and report key insights to management

Requirements

- Minimum 3+ years of claims handling experience, preferably in Property & CGL
- Professional lines claim handling experience is an asset
- University degree preferred
- CIP designation or progress toward completion
- Must be legally eligible to work in Canada
- Excellent written and verbal communication skills
- Strong analytical, critical thinking, and decision‑making ability
- Advanced negotiation and decision‑making skills
- Strong relationship management skills with internal and external stakeholders




- Ability to work both independently and collaboratively in a rapid‑paced environment
- Strong organizational skills and ability to manage competing priorities
- Business acumen and a practical, solution‑oriented approach to claims handling
- Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity
- Bilingualism (French/English) is an asset.

Core Competencies

Demonstrates expertise in managing complex Commercial Claims, particularly in Commercial General Liability (CGL), with strong negotiation, analytical, and decision‑making skills. Proficient in maintaining thorough documentation and effectively communicating with various stakeholders throughout the claims process.

Highest-signal resume keywords

- Commercial General Liability (CGL) Claims Management
- Advanced Negotiation Skills
- Claims Handling Experience
- CIP Designation or Progress Toward Completion
- Bilingualism (French/English)

ATS Optimization Keywords

Hard Skills

- Claims Handling
- Analytical Skills
- Critical Thinking
- Decision‑Making
- File Documentation
- Litigation Management
- Mediation
- Settlement Negotiation
- Trend Identification
- Loss Pattern Analysis

Soft Skills

- Excellent Communication Skills
- Relationship Management
- Organizational Skills
- Ability to Work Independently
- Ability to Work Collaboratively

Certifications & Qualifications

- CIP Designation

Industry Keywords

- Commercial Claims
- Property Claims
- Claims Philosophy
- Internal Protocols
- Reserving Practices

Tools & Technologies

- Microsoft Office
- AI Tools (e.g., Microsoft Copilot)

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📌 Claims Examiner – Contract (Toronto)
🏢 Jobtailor
📍 Toronto