ITIL Specialist: ITSM Governance & CSI Expert (Toronto)

17 Aug

Softchoice

Toronto

17 Aug

Softchoice

Toronto

Softchoice is seeking an ITSM governance specialist to drive incident management, request fulfillment, and SLA oversight across our Managed Services operations in Canada. You will own KPI visibility, dashboards, and continual service improvement initiatives, partnering with customer success to ensure service quality and governance alignment.

Ideal candidates bring 5+ years in ITSM governance, ITIL 4 Foundation, and hands-on ServiceNow experience to enable data-driven improvements and robust

📌 ITIL Specialist: ITSM Governance & CSI Expert (Toronto)
🏢 Softchoice
📍 Toronto

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