Job Overview

Join our dynamic hospitality team as a Hotel Room Attendant & Booking Assistant, where your energy and attention to detail will create memorable guest experiences. In this dual role, you will be responsible for maintaining pristine hotel rooms to the highest standards while also assisting guests with their booking needs. Your proactive approach and hospitality skills will ensure our guests feel welcomed, comfortable, and valued from check-in to check-out.

This paid position offers an exciting opportunity to develop your skills in both cleaning and customer service within a vibrant hotel environment.

Duties

- Clean and prepare hotel rooms, including making beds, vacuuming, dusting, sanitizing bathrooms, and replenishing amenities to ensure a spotless and inviting space for guests
- Conduct thorough inspections of rooms to maintain quality standards and report any maintenance issues promptly
- Assist guests with booking inquiries, reservations, modifications, and cancellations via phone or in person
- Manage the booking system accurately, ensuring all guest information is up-to-date and reservations are confirmed efficiently
- Maintain cleanliness of common areas such as hallways, lobby, and service areas in accordance with health and safety standards
- Support the front desk team during busy periods by providing excellent customer service and addressing guest requests promptly




- Follow all safety protocols related to industrial cleaning and custodial procedures to ensure a protected environment for staff and guests

Requirements

- Prior experience in hotel housekeeping or custodial work is highly preferred
- Strong knowledge of cleaning techniques, including industrial cleaning practices when necessary
- Excellent communication skills to assist guests effectively and handle booking inquiries with professionalism
- Ability to work independently as well as part of a team in a fast-paced environment
- Attention to detail and a commitment to maintaining high cleanliness standards
- Flexibility to work various shifts, including weekends and holidays as needed
- Basic familiarity with hotel reservation systems or booking software is a plus

Join us in delivering exceptional hospitality experiences! We value energetic individuals who are passionate about cleanliness, customer service, and creating welcoming environments. This paid role offers growth opportunities within the hospitality industry while supporting your professional development. Must be willing to do shift work and work weekends and holidays Pay: $20.00-$25.00 per hour

Benefits

- Commuter benefits
- Company car
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off

Ability to commute/relocate:
- Fort Simpson, NT: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Licence/Certification:
- Class 5 Licence (preferred)

Willingness to travel:
- 25% (preferred)

Work Location: In person

📌 Job Description – Hotel Room Attendant & Booking Assistant (Fort Simpson)
🏢 WFS Estate Limited - Willows Inn
📍 Fort Simpson