Step into the IT Helpdesk 2IC role at Kandor Management, where you'll blend hands-on technical support with leadership responsibilities. This role is essential for maintaining team operations and effectiveness. As a Technical Services Manager, you will support pivotal IT functions, stepping in for the IT/TSD lead when necessary.

Your focus will be on leading the team, mentoring junior staff, and ensuring high-quality support services. Your insights will be vital in enhancing technical processes and documentation across the department. Key Responsibilities:

- Support IT/TSD lead and ensure operational continuity
- Provide technical assistance and resolve support requests
- Mentor junior staff on best practices and procedures
- Manage ticket queue and daily workload coordination
- Lead efforts in TSD documentation and process improvements Requirements:
- Significant experience in IT helpdesk or technical support
- Skills in mentoring or leading a team of support staff
- Familiar with ticketing systems and IT processes
- Strong interpersonal and customer service skills
- Flexibility to learn recent technologies and methodologies Drive excellence in IT support while fostering a culture of growth at Kandor Management.

📌 Kandor Technical Services Manager 2IC (Burnaby)
🏢 Kandor Management
📍 Burnaby