Transformation Mandate This role exists to fundamentally shift Commercial Banking technology operations from reactive support to an AI-enabled, engineering-driven reliability model at scale.

Transformation Mandate

This role exists to fundamentally shift Commercial Banking technology operations from reactive support to an AI-enabled, engineering-driven reliability model at scale. The Lead will own the outcome of this transformation, challenging the status quo and driving a step-change in automation, observability, and operational excellence. We are looking for a high-performing, results-driven senior technology leader to take on the role of Lead, Technology Support &

• Reliability Engineering. This is a critical leadership position responsible for driving the reliability, resiliency, and modernization of technology platforms supporting Commercial Banking. The successful candidate will set the vision and lead the transformation of traditional support into a modern, engineering-led, highly automated operating model. This includes the aggressive adoption of Site Reliability Engineering (SRE), AIOps, and a forward-looking NoOps philosophy to reduce toil, increase automation, and enable self-healing, resilient systems at scale. This role demands a proven high performer who consistently owns the outcome, questions the status quo, and delivers measurable improvements in stability, efficiency, and engineering velocity. Reliability &

• Production Support Leadership Lead L2 and L3 technology support and SRE teams across Commercial Banking platforms Drive service stability, availability, and resiliency outcomes through the entire tech stack, including supporting functions such as infrastructure, helpdesk, data lake, etc. SRE, AIOps &





• NoOps Transformation Lead the transformation toward a modern SRE-driven operating model incorporating AIOps and NoOps principles Drive implementation of observability frameworks, predictive analytics, and event correlation Enable proactive operations through intelligent automation and predictive capabilities Reduce operational toil through automation, self-healing systems, and intelligent workflows Engineering &

• Automation Enablement Shift teams from reactive support to engineering-led operations Build automated workflows and deployment pipelines Enable end-to-end service automation and platform abstractions Define and execute technology support strategy aligned to enterprise and Commercial Banking priorities Establish clear RACI and ownership models across engineering and operations Drive governance, controls, and continuous improvement Act as a senior technology executive and trusted advisor Manage cross-functional dependencies across engineering and platform teams Lead large-scale strategic initiatives and transformation programs Attract, retain, and develop top engineering and SRE talent Drive a performance-oriented culture aligned to enterprise objectives Performance Expectations &

• Outcomes Operational Efficiency &





• Automation Improve alert quality by reducing noise Operating Model Transformation Shift to proactive incident prevention Build high-performance engineering culture Develop senior SRE capability Both cloud (AWS/Azure) and on prem deployment and support Demonstrated success in automation (Ansible a plus) and AIOps Experience with Agile methodologies SRE/DevOps/platform engineering knowledge ITIL Foundations or better High-performance, results-oriented mindset Passion for innovation and automation This role is central to transforming technology support into a modern, AI-enabled, highly automated reliability organization, impacting customer experience, operational risk, and delivery speed. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach current milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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📌 Lead, Reliability Engineering (Toronto)
🏢 BMO
📍 Toronto