Transform Commercial Banking tech operations with BMO as Lead in Technology Support and Reliability Engineering. Drive AI-enabled models, automation, and operational excellence across technology platforms. This senior technology leader will lead the shift from traditional support to an engineering-led model.

Responsibilities include managing reliability and resiliency outcomes, and promoting the use of Site Reliability Engineering (SRE) and AIOps principles. The position demands a track record of enhancements in stability and efficiency while fostering an innovative culture within the teams. Key Responsibilities:

- Lead L2 and L3 technology support teams
- Own major incident management and recovery processes
- Drive service stability across technology platforms
- Implement observability frameworks and predictive analytics
- Shift teams to engineering-led operations

Requirements:

- Experience with cloud (AWS/Azure) and on-prem deployment
- Expertise in incident and change management
- Deep observability experience, preferably with Dynatrace
- Proven success in automation and AIOps
- Robust leadership with a strategic mindset

Impact operational excellence and innovation as you lead BMO in a transformative journey.

📌 Lead Technology Support and Reliability Engineering (Toronto)
🏢 BMO
📍 Toronto