This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Position Summary

This position is part of the Learning Assessment Coordinator (LAC) team that is striving to create a secure digital testing environment that is comfortable and friendly for students as well as efficient and convenient for Faculty. The LAC is a 100-seat digital test centre that offers a multitude of exam types: different testing procedures and platforms, external - drop-in exams, external high-stakes exams, and UofA midterm and final exams.

We offer many services which means the complexity of administration and coordination increases as the LAC continues to grow each year.

Our centre administers over 20,000 exams per academic year, which includes both UofA and external examinations. We offer services to numerous UofA faculties on campus (during peak exam times over 3,000 UofA students per month) and our external clients range from 37 independent vendors and over 150 various external examinations per month.

The LAC Coordinator helps facilitate the implementation of flexible testing on campus and provides assistance with learning strategies that support a non-traditional approach to administering exams. This position is primarily responsible for the coordination and management of the extensive external (non-UofA) exam clients that are hosted at our test centre. This includes scheduling all individual external students into a data management system, liaising with different institutions, and implementing the entire workflow from initial client booking to the coordination of delivery on exam day.

You will develop training materials and documents to help with the LAC exam process, assists with faculty and student support, coordinates exam operations and provides support to all LAC proctors with scheduling, training and job duties.

The LAC Coordinator works in a challenging and demanding environment, where examinations are a high priority with minimal room for error. You need to demonstrate independence to integrate knowledge and experience in the daily performance of duties and exercise sound judgment and discretion on a wide variety of issues. YOu will also serve as a vital link between faculty, student and examinations to ensure accurate and effective timelines are met for all parties involved.

Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage.

If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.





Coordination and Administration of External Clients

- Develop an effective booking process for both students and exam vendors.
- Liaise with external institutions regarding the exam setup, software requirements, policy and procedures, incident reports, and examination results.
- Ensure the integrity of high-stakes examinations by establishing and managing security measures.
- Manage correspondence between the LAC, external vendor, and candidates.
- Develop documentation guides for staff to follow policy/regulation guidelines.

Faculty and Student Support
- Answer any faculty or student inquiries via email, phone, or face-to-face discussions.
- Work with faculty to integrate technology and digital assessment strategies into their coursework.
- Facilitate and support the campus-wide remote proctoring option for UofA courses.

Exam Operations and Daily Logistics
- Monitor the capacity management to ensure exams are being properly allocated and managed for students.
- Prepare incident reports for instructors and licensing board when academic dishonesty occurs.
- Problem-solve and troubleshoot any exam issues as they arise.
- University Diploma or combination of education and experience working in a testing centre or an academic setting.
- Understanding of FOIPP and Human Rights legislation as it relates to interaction with undergraduate and graduate students, parents, faculty and staff.
- Excellent liaison skills and the ability to conduct in-person consultations with students, faculty, and staff.
- Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems.
- Proven dedication to superior customer service with a strong commitment to student services.
- Exceptional organizational skills and a proven record of attending to important details.
- Robust interpersonal skills including the ability to listen and communicate effectively and sensitively, including cross-cultural sensitivity and an ability to interact with distressed or difficult individuals.

Technology Related Skills Required
- Strong knowledge of Canvas and other LMS (including instructor, designer, student, and administrator roles).
- Strong troubleshooting skills in both a Windows and Macintosh environment, as well with different browsers (Chrome, Firefox, and IE).

Preferred Qualifications
- Knowledge of University environment, its regulations, policies and procedures are a definite asset.
- Knowledge and experience with exam authoring, digitization and database software is an asset.
- Familiarity with using the LAC scheduling and capacity management system is considered an asset.

Application Instructions Click "Apply Now" to submit your resume and cover letter.





This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

📌 Learning Assessment Centre Coordinator (Edmonton)
🏢 University of Alberta
📍 Edmonton