Description

About the Company

At Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients. Our dynamic and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.

Position Overview The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable skilled who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.

Requirements

Required Qualifications

- Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
- Experience working with national retailers or within an agency supporting retail clients
- Strong track record in developing strategic solutions based on data and business insights
- Demonstrated experience managing multiple stakeholders, including executive-level clients
- Experience managing budgets, client margins, and resource allocation
- Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Key Skills &

- Competencies

- Strategic Thinking &
- Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutions
- Client Leadership: Strong client-first mindset with the ability to build trust and long-term partnerships
- Project Management Excellence: Highly organized with the ability to manage multiple programs simultaneously
- Communication: Exceptional verbal and written communication skills across all levels of the organization
- Collaboration &
- Influence:



Proven ability to lead cross-functional teams and align diverse stakeholders
- Financial Acumen: Experience managing project budgets, forecasting, and client profitability
- Adaptability: Thrives in fast-paced environments and remains calm under pressure
- Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint

Leadership Profile (What Makes You Successful in This Role)

- You are a quick learner with a passion for innovation and continuous improvement
- You are deeply client-focused and put client success at the center of everything you do
- You bring experience in marketing, loyalty, and/or customer experience
- You are highly organized with exceptional communication skills
- You can confidently build relationships across all levels of an organization
- You take full ownership of your work and are driven to deliver excellence (“own it” mindset)
- You inspire and elevate both your team and yourself
- You actively seek feedback, ask questions, and pursue growth opportunities
- You thrive in collaborative, team-oriented environments
- You build meaningful relationships that go beyond day-to-day business
- You act as a robust client advocate and a supportive team leader
- You consistently plan, adapt, and align your work to client objectives

Work Environment &

- Culture

- Collaborative, team-oriented culture
- Fast-paced, high-growth environment
- Emphasis on innovation, continuous learning, and professional development
- Strong focus on building meaningful relationships—with clients and within teams

What Success Looks Like

- Delivery of high-quality programs that meet or exceed client expectations
- Strong client satisfaction, retention, and growth
- Effective alignment across stakeholders and teams
- Consistent achievement of financial targets and project outcomes
- Continuous innovation and improvement in client solutions and delivery

📌 Manager, Client Services (Toronto)
🏢 Bond Brand Loyalty
📍 Toronto