Join Team CARFAX as Manager - Dealer Accounts We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day.

We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced setting. We are seeking a dynamic Manager - Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.

This position will require 4 days a week in our London office subject to change with future business needs. Lead, train, and develop 15+ Account Managers in your assigned region Provide coaching and mentorship to help team members achieve individual and collective goals Foster a culture of continuous improvement and customer-centricity Support Account Management & Revenue Growth: Maintain and grow relationships with dealer accounts in a phone-based environment Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable Drive innovative approaches to enhance customer experience and engagement Collaborate across sales, marketing,



and finance to identify strategies and uncover new opportunities Partner with cross-functional teams to resolve client issues and drive process improvements Increase customer awareness and engagement by effectively communicating CARFAX's value proposition Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value 5+ years of account management or customer service experience with demonstrated results ~Account management experience required; automotive industry experience is a plus ~ Excellent consulting and negotiation skills ~ Ability to persuade and influence others through product knowledge and relationship building ~ Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools ~ Excellent planning, organization, and follow-up skills ~ AI experience or familiarity with AI applications in customer success/account management is a plus but not required ~ Spanish speaking is a plus but not required ~ Natural leader who enjoys developing others and building high-performance teams ~ Comfortable balancing management responsibilities with individual account work ~ Passionate about delivering exceptional customer experiences ~ Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement Competitive compensation, perks and generous time-off policies ~4-Day summer work weeks and a winter holiday break ~Annual bonus program ~ Casual, dog-friendly, and innovative office spaces. 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP) ~Louis Post-Dispatch Best Places to Work Vacancy Status: This posting is for an existing vacancy. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization.

📌 Manager - Dealer Accounts (London)
🏢 CARFAX
📍 London