Manage service delivery team of engineers for enterprise campus and retail network services

Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles

Accountable for financial planning, budget management, vendor spend oversight

Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives

Partner with Network Engineering teams

Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction

Lead cross-functional resolution efforts and executive communications during major outages

Foster a culture of accountability, collaboration, customer focus, and continuous improvement

Requirements Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications

8+ years of experience supporting enterprise network services and infrastructure

3+ years of leadership experience direct management of teams

Experience supporting large-scale retail, campus, branch, or distributed enterprise environments

Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes

Experience managing SLAs, KPIs, service governance, vendors, and service providers

Solid communication, analytical,



and stakeholder management skills

Experience leading major incident response and service restoration efforts

Core Competencies Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.

Highest-signal resume keywords Enterprise Network Services Management

Infrastructure-as-Code

Financial Planning and Budget Management

Leadership in Major Incident Response

Service Level Agreement Management

ATS Optimization Keywords Hard Skills LAN

WAN

SD-WAN

Routing

Switching

Carrier Services

Network Observability

ITSM Processes

KPI Management

Service Governance

Soft Skills Strong Communication

Analytical Skills

Stakeholder Management

Collaboration

Customer Focus

Certifications &

Qualifications Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Telecommunications

Industry Keywords Service Delivery

Operational Excellence

Continuous Improvement

Vendor Management

Cross-Functional Collaboration

📌 Manager, Network Service Delivery (Toronto)
🏢 Jobtailor
📍 Toronto