Participate in pre-sales activities, including demos, presentations, statements of work, pricing, proposals, and RFP responses

Assist in developing and implementing new service offerings

Run client workshops and gather and document requirements for modern workplace, content/document management, and collaboration solutions

Manage multiple engagements against budget, timeline, and scope

Develop modern workplace strategies and client roadmaps

Lead marketing and sales campaigns to generate leads

Liaise with Microsoft and other ISV partners

Evangelize Microsoft Copilot for M365, Microsoft 365, Viva, and other Microsoft products internally and with clients

Contribute to the strategic direction of the Up-to-date Workplace practice

Act as a customer escalation contact and guide resolution of customer satisfaction concerns

Build deeper client relationships and expand engagement footprints

Create end-user documentation and provide training on Microsoft 365 and other applications

Lead and manage engagement teams, ensuring effective utilization

Mentor, coach, and performance-manage team members

Ensure support professionals have the skills, experience, and capacity to deliver services

Develop team objectives aligned with BDO values, mission, and vision

Interview and hire new talent as the team grows

Requirements Excellent customer-facing, communication, and presentation skills

Expert knowledge of Microsoft 365 Modern Work tools, Microsoft Copilot for M365, SharePoint, Teams, and Viva

Ability to understand and elicit client business challenges and document high-level requirements

Ability to run workshops and requirements-gathering sessions





Experience leading or managing teams and coaching/mentoring team members

Experience leading pre-sales meetings and activities, including demos, presentations, statements of work, proposals, and RFP responses

Experience with change management and adoption frameworks

Experience creating end-user documentation and providing training on Microsoft services

Ability to perform project management and business analysis

Understanding of GenAI, Agentic AI, document management, unstructured data, employee experience, knowledge management, and information management

Previous consulting firm experience would be an asset

Excellent multitasking and time management

Strategic planning and management expertise

Core Competencies Demonstrates expertise in Microsoft 365 Modern Work tools, including Microsoft Copilot, SharePoint, Teams, and Viva, while effectively managing client engagements and leading teams. Strong capabilities in project management, business analysis, and developing modern workplace strategies are essential.

Highest-signal resume keywords Microsoft 365 Modern Work Tools

Project Management

Team Leadership

Change Management

Client Relationship Management

ATS Optimization Keywords Hard Skills Microsoft Copilot for M365

SharePoint

Teams

Viva

Requirements Gathering

Business Analysis

End-User Documentation

Training on Microsoft Services

Strategic Planning

Consulting Experience

Soft Skills Customer-Facing Skills

Communication Skills

Presentation Skills

Multitasking

Time Management

Industry Keywords Modern Workplace

Content Management

Collaboration Solutions

Change Management Frameworks

Employee Experience

Knowledge Management

Information Management

RFP Responses

Sales Campaigns

Client Workshops

📌 Manager, Modern Workplace Technology Consulting (Calgary)
🏢 Jobtailor
📍 Calgary