Power the future of public transport across the Edmonton region The Role We’re transforming how people move across the Edmonton Capital Region.

Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.

That’s where you come in.

As a Service Maintenance Technician, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

What You’ll Be Doing Keep critical transit devices up and running across the network

Perform preventive and corrective maintenance on smart fare systems

Diagnose and resolve real-time issues and incidents

Monitor system performance and run device diagnostics

Support software updates and system releases

Track and manage device inventory and components

Collaborate with transit agencies, internal teams, and vendors

Deliver against high SLA expectations in a fast-paced setting

Requirements

What You Bring Background in Electrical / Electronic Engineering (or similar)

Experience working with networked systems and applications





Strong understanding of system architecture & operating systems

Hands-on experience with maintenance in large-scale systems A natural problem-solver with strong attention to detail

Ability to juggle priorities and stay calm under pressure

Great communication skills and a customer-first mindset A valid driver’s licence and access to a vehicle

Experience with ticketing systems, Jira, or inventory tools

Knowledge of transit, mobility, or smart city tech

What the Job Looks Like Day-to-Day ~70% field-based work across transit locations

Hands-on with hardware — lifting, installing, troubleshooting

Working in a mix of warehouse and on-site environments

Being part of a team that keeps a region moving every day

Why This Role is Different Work on real-world, city-scale technology

Be part of a system used by thousands of people daily

Blend of hardware, software, and field engineering

High impact — when you fix something, it matters immediately

Who This Suits You’ll thrive here if you:

Like being hands-on, not stuck behind a desk

Enjoy solving problems in real time

Want to work on technology that people actually use every day

Are comfortable in an environment where things move fast and change often

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