Company Description Waterdown Optometric Clinic is a long-established optometry practice located in one of the fastest growing communities in Ontario. For over 40 years, the clinic has been a local institution in its iconic building on the main strip in Waterdown. The team is dedicated to putting patient care first by using advanced technology and providing thorough eye exams for individuals of all ages.

The clinic offers a full range of services, including glasses, contact lenses, eye drops, supplements, and urgent care for eye emergencies when possible. Its most recent enhancement is a dedicated Dry Eye Clinic & Eye Spa, expanding specialized care options for patients.

Role Description The Office Administrator is a full time, in office role based in Waterdown, ON. This role is responsible for managing daily front-desk operations, including greeting patients, answering phones, responding to inquiries, and scheduling appointments.

The Office

Administrator maintains accurate patient records, processes payments, manages insurance information, and supports the smooth flow of patients through the clinic. Additional responsibilities include handling correspondence, organizing files, monitoring office supplies,



and ensuring office equipment is functioning properly. The role collaborates closely with optometrists and clinical staff to support a high standard of patient care and a welcoming clinic environment.

Qualifications

- Strong Office Administration and Administrative Assistance skills to manage scheduling, records, and general office operations.
- Experience working with Optometric Office Equipment, including phones, printers, scanners, payment terminals, and practice management systems.
- Excellent Communication skills for interacting with patients, team members, and external partners in a clear and qualified manner.
- Proven Customer Service skills to provide a friendly, patient-centered experience and handle inquiries and concerns effectively.
- Attention to detail and strong organizational skills for accurate data entry, documentation, and follow-up.
- Ability to work on-site full time, multitask in a busy clinic environment, and adapt to changing priorities.
- Previous experience in am optometric clinic is necessary.
- Comfort with basic computer applications and practice management or scheduling software; willingness to learn new systems.

📌 Office Administrator (Waterdown)
🏢 Waterdown Optometric Clinic
📍 Waterdown