Drive operational excellence as Operations Director at FCT, a leader in title insurance. Lead teams, optimize processes, and enhance customer experiences in this pivotal role.

As Operations

Director, you will oversee daily activities within your division, ensuring strategic alignment with sales, product, and operational teams. With a focus on maximizing employee engagement and productivity, you will mentor managers while executing data-driven improvements. This role requires a commitment to fostering a diverse workplace that thrives through collaboration. Key Responsibilities:

- Lead and mentor teams within the operations division
- Strengthen relationships with Sales and Product leaders
- Develop and manage high-performing units of managers




- Improve efficiency and customer experience through data analysis
- Streamline mortgage servicing processes and promote automation

Requirements:

- 10+ years in management and operations roles
- Bachelor’s degree in business administration preferred
- Experience with mortgage servicing operations
- Familiarity with AI and workforce management tools
- Strong interpersonal skills for internal collaboration

Elevate operational performance and drive results through effective leadership and cutting-edge solutions in this essential role at FCT.

📌 Operations Director at FCT (Oakville)
🏢 FCT
📍 Oakville