Reports to: Chief Executive Officer

Objective and Scope

Reporting directly to the CEO, you will oversee and support all day-to-day operations, including scheduling, quality assurance, project execution, team management, warranty and budget oversight. Your leadership will ensure exceptional quality and customer service across all operations.

Responsibilities

· Oversee day-to-day operations across scheduling, workflow planning, quality assurance, project execution, warranty, team coordination, and budget oversight.

· Manage and coordinate multiple projects simultaneously, ensuring work is aligned with business priorities, customer expectations, timelines, budgets, and available resources.

· Support the operational balance between manufacturing, fabrication, and upfitting, with a focus on rebuilding fabrication and upfitting customer relationships while continuing to grow manufacturing capacity.

· Collaborate with the CEO and leadership team to implement practical operational strategies that support growth, efficiency, accountability, and service excellence.

· Lead, mentor, and support the team, creating clear expectations and a culture of accountability, continuous learning, innovation, and improvement.

· Support Quest’s growth from approximately 16 employees toward a team of approximately 25, helping build the systems, structure, and leadership capacity required for that growth.

· Use project management practices to plan, execute, monitor, and close projects efficiently and effectively in a quick-moving environment.

· Oversee quality control processes, troubleshoot operational challenges, and ensure issues are resolved with urgency and good judgment.

· Build and maintain positive working relationships with customers, vendors, suppliers, and internal team members.

· Work within the broader Legacy Group environment,



supporting collaboration between Quest and Protec while maintaining clarity that they are separate companies with distinct operations and customer relationships.

· Ensure high standards of quality, communication, and customer service are consistently delivered across every project.

Requirements

Education and Experience

· Proven experience in an operational leadership role, ideally within a project-based, fleet, fabrication, manufacturing, mechanical, trades, or service-focused environment.

· Strong mechanical aptitude with an understanding of design, quality, practical project execution, and customer expectations.

· Demonstrated success in a progressive career path, with hands-on experience leading teams, managing priorities, and understanding team dynamics.

· Strong business acumen, including an understanding of budgets, workflow, efficiency, service delivery, profitability, and customer retention.

· Project management experience with the ability to schedule appropriately, adjust to shifting priorities, and follow through on commitments.

· Experience mentoring, training, and developing employees by setting a strong example and creating clear expectations.

· Experience working in an environment with multiple service lines, shifting priorities, and customer-driven project demands would be considered an asset.

Skills and Competencies

· Exceptional communication, listening, organizational, and time management skills.

· Excellent interpersonal skills, building and maintaining positive relationships with team members and clients.

· Commitment to integrity, quality, and exceptional customer service.

· Adaptable, remains steady and productive in an environment where priorities, schedules, and project demands can shift quickly.

Compensation

- Competitive salary
- Four weeks of vacation
- Full benefits package
- RRSP matching program
- Opportunity to work in a brand-new shop with new, state-of-the-art equipment

Application close date: August 21, 2026

📌 Operations Manager (Rocky View County)
🏢 Essence Recruitment
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