ABOUT US The Tile Shoppe is a leading tile and flooring retailer with 4 locations across Ontario and New Brunswick (Concord, Mississauga, Scarborough, and Moncton). With 60+ employees and a growing footprint, we serve both retail customers and contractors with quality products and exceptional service.

THE ROLE

We're looking for a hands-on Operations Manager who thrives on variety and being in the field. This is NOT a desk job. You'll spend 3 days a week in our stores — coaching managers, ensuring merchandising standards, monitoring performance, and driving operational excellence across all locations.

You'll report directly to the President and work closely with our Store Managers to execute company standards and improve store performance. You will also play a key role in our growth — identifying locations for new stores as we expand.

KEY RESPONSIBILITIES

Store Operations (60% of time)

Visit 3 stores weekly — observe operations, identify issues, implement solutions

Travel to our Moncton store once a month

Conduct operational audits and ensure consistent standards across all locations

Monitor and improve merchandising, showroom presentation, and customer experience

Track action items from store visits and ensure follow-through

Submit weekly store visit reports with observations and recommendations

Store Manager Development (20% of time)

Coach and develop Store Managers through regular one-on-one sessions

Monitor individual store KPIs and hold managers accountable for results

Share best practices across locations

Address performance issues proactively and professionally

Market Intelligence & Growth (10% of time)

Visit competitors regularly and report on pricing, merchandising, and trends

Identify opportunities and threats in the market

Identify and evaluate locations for recent store openings

Recommend actions based on competitive analysis

Business Development (10% of time)

Support growth of Big Box Stores partnerships and other B2B channels





Identify and pursue opportunities to increase sales and profitability

WHAT WE'RE LOOKING FOR

Must Have

5+ years of retail operations experience, preferably multi-location

Proven ability to manage multiple priorities simultaneously — you thrive on variety, not routine

Strong leadership and coaching skills — you develop people, not just manage them

Proactive mindset — you see problems before they're reported and bring solutions, not just issues

Comfortable being in the field 3 days/week — this is not a desk job

Valid driver's license and willingness to travel between GTA locations, plus once a month to Moncton

Strong communication skills — you can give feedback that's direct but respectful

Nice to Have

Experience in tile, flooring, building materials, or home improvement retail

Bilingual (English + another language)

Experience with contractor/trade customer relationships

Experience with new store openings or site selection

WHAT SUCCESS LOOKS LIKE In your first 90 days:

You've visited each store multiple times and built relationships with Store Managers

You've identified the top 3 operational improvements needed and started implementing them

Store Managers see you as a partner, not a threat

You're bringing analysis and recommendations to the President, not just problems In your first year:

Consistent merchandising and operational standards across all 4 locations

Measurable improvement in store performance metrics

Store Managers are developing and taking more ownership

You've become the operational backbone of the company

COMPENSATION & BENEFITS

Competitive salary starting from $110,000, depending on experience

Performance bonus: 20% of base salary on reaching company projections — UNCAPPED above target

Additional uncapped bonus tied to profitability improvement

Car allowance

Health and dental benefits

Opportunity to make a real impact in a growing company

HOW TO APPLY

Send your resume and a brief note explaining why you're the right fit for this role to [email protected]. We're looking for someone who can start within 4-6 weeks.

📌 Operations Manager (Toronto)
🏢 The Tile Shoppe - Concord
📍 Toronto